Dermatologists - Jacksonville, FL

"I went in to have 2 moles removed and he and his staff were very friendly. I got right in and came back the next day for the more difficult removal. I felt they were very competent and kept me informed of everything they were doing as they were doing it, which I like."

"Have been a patient for about 10 years due to several skin cancers. Excellent doctor who gets right to the point and explains the diagnosis thoroughly."

"I was scheduled for surgery at 8:30 this morning (his first appointment of the day) and ended up leaving the office at 11:00 am without having the operation performed. He made me wait 2 1/2 hours in the exam room, and only finally came in after I threatened to leave. He didn't even have the courtesy to apologize! I was told that the surgery was urgent and needed to be performed ASAP, but he didn't seem to have that same sense of urgency. His time was obviously more important than mine, even though I was paying for his time. When I called him out on his lack of professionalism, he began arguing with me and making comparisons of my experience in his surgical unit with the drive thru at McDonald's. He claims he needed to get his research together for my procedure when everything he needed was in my chart that was left open on the counter in the exam room. I read the thing. Why it would take him 2 1/2 hours to get that information is beyond me and why he was not prepared to do the surgery at 8:30 in the morning when it was scheduled is frightening! He didn't like me calling him out on all of this and I realized that he was not the person I wanted operating on me when he seemed to think my surgery was akin to a fast food restaurant."

" Dr. Pentel seems to care only about fast cash paying laser & spa patients not dermatology patients. The staff does not communicate & has unhealthy attitudes towards clients. One of the medical assistants did almost everything, to include administering lidocaine into several sites,while the physician was not present. Dr. Pentel only stepped in briefly to do biopsies & left immediately. She did not explain anything, suture or inquire about my pharmacy. The medical assistant did not instruct wound care or provide proper dressing however she is ONLY a medical assistant -not the physician. Dr. Pentel only sees derm patients on Tues. My results were cancerous & after 3 wks, 2 separate staff members called. I confirmed my appt, arrived 30 mins early to discover the receptionist stated she didn’t see my appt. She handed my lab results to me & told me find another physician because I appeared unhappy?? They are covered under my health insurance & have been paid already plus my copays. I wasn’t unruly so was taken aback by her demeanor. I have never encountered this in my life, especially at a time such as this. I mislead myself into believing Dr. Pentel & her staff were meant to help their patients -not send them away if they actually had a medical issue or was a bother to any staff member. They succeeded in helping me feel more hopeless. I woke today with the expectations of hearing positive news regarding my diagnosis but left in tears holding a positive pathology report & still have 3 open wounds that aren’t going to heal- per the office staff & Dr. Pentel. Thanks Southside Dermatology for this nightmare & unwanted stress. I never saw Dr. Pentel once today. I can’t believe this & or especially believe she has the audacity to practice “medicine.” (Or allow staff to practice.” Do they care about cancer? I do. "

"For years Dr Wilson and her staff have been very caring, gentle and thorough. I love her and her staff. Wish all doctors had her kind touch and integrity."