Surgeons - Brandon, FL

"In a massive amount of pain from colorectal issues, my normal doctor sent me to this place to be seen for a different procedure. After waiting for over an hour in the waiting room (Should have known better when there was a sign about long waits in the lobby), went back to be given the first time patient treatment, completely ignored what I had to say and the doctor rushed out without a complete exam. I then waited for 45 minutes for a nurse to come tell me something (while hearing them spend that whole time talking about their AirBNB and Vacation plans in the hallway), to the point I text my Husband about what I should do, and he ended up telling the front desk staff that I was stuck in the room. Dr. was supposed to prescribe some cream, after almost 2 weeks (and an ER visit for pain) she still hasn't called it in. But the best part, she called back later that day because she forgot to tell me about the side effects, or you know, listen. I called back to the office twice in the next two days (before going to the ER), and to this day still haven't gotten a call back from the office to address. I hate this place, and have found another provider who can handle the same procedure. I'd rather wait another 8 weeks then have to go to this office again for any reason."

"Firstly, I was told I would be paying around $350 when I called to make the appointment. The actual cost was about $100 more than that. When the nurse practitioner walked in she didn’t greet me. Her first words were “we’re dealing with chronic sinus issues today”? This was a very poor first interaction. She should have asked me exactly what was going on first. She diagnosed me before even interacting with me. I felt at that point I wouldn’t get the seriousness of the care I needed, and I was right. I told the nurse practitioner that allergy medication was not working for my symptoms. This is important to note because she didn’t offer for a diagnostic test for any sinus infections, instead I was told to go get blood drawn for allergy tests. While I was checking out with the receptionist, the nurse aid popped up at the front desk and asked me if I wanted steroids prescribed. This was very unprofessional because, I wasn’t given options of medication to choose from; and I’m patient, not a medical provider, I’m not sure what steroids would really do, I just needed for the symptoms to subside. Why ask me if I want steroids? I should have been given options of medication while in the exam room on what types of medications would be good for me, not confronting me at the receptionist desk in front of other patients to ask me if I want steroids. When I got home I looked up the implications of the steroids prescribed, and I found out it was for people with severe allergies. Now, why would the nurse practitioner offer me this after I already told her allergy medications were not working for me? I’m still here days later after my appointment suffering from symptoms that I spent over $400 to get relief from. The nurse practitioner did not order a blood draw examination for an infection particularly, she stuck a camera up my nose for 5 seconds, costing me $200+, just to tell me that she saw one nostril was different from another and ordered a CT scan. This was horrible medical care! I didn’t get to see the doctor only a nurse practitioner who clearly needs more training. The nurse aid who saw me before the nurse practitioner did should not have asked me at the receptionist desk while I was checking out, if I wanted steroids, this should have been asked of me in the examination room to not risk HIPPA violations. The entire experience was horrible! "