Surgeons - Altamonte Springs, FL

"I’ve been to visit about 3 times since I found this Dr. The very first appointment she was 35 mins late & her MA said “it’s early morning she’s always late because she needs coffee first.” Once arrived, I was almost talking to a ghost, my concerns were not heard & just random procedures were done to get me out of the office. I shortly after received a bill; much higher than expected. When speaking with the office staff they advised that the length of your visit is a part of billing. I complained that I saw the Dr for all of 10 mins & that she was 35 mins late. She prescribed antibiotics that after going to the hospital the Dr there exclaimed “why would a Dr prescribe this for your symptoms”. My next 2 visits were similar except she had a student doing all of the work. I have yet to have answers or get anything resolved. "

"I was pleasantly surprised and touched, when after calling the after-hours number on a Saturday, and leaving a message for my doctor (I was in urgent need of shot in my heel for a bad plantar faciitis flare up) to receive a call from Dr. Hoover who wasn't even my doctor! He was so pleasant and understanding and when I explained how I had missed my Fri appt and was very upset with myself for going to the wrong office, he said if I came in before his office opened on Monday he would see me. I was so excited. I saw him this morning, got an injection and feel much better already. He was very mild mannered and calming, shich was just what I needed. Anyone who has experienced this pain knows what I mean. Thank you so much for being so kind Dr. Hoover.😊"