General Dentists - Wilmington, DE

"I changed to this dentist due to my original dentist cancelling appointments at the last minute numerous time. I found this dentist via my providers website. There were good reviews with 5 stars and it was in the same location of my previous dentist. What could go wrong? Well, I initially made an appointment for a cleaning. The dentist is Spanish and has a thick accent and that's no problem at all. However it was extremely difficult to understand her without a mask and very difficult with a mask. When I asked her to repeat herself on several occasions during our first encounter, she seemed to be offended. I returned to get a filing today. I arrived with no ID or form of payment in hand because I am not generally charged for a filing. When I arrived she immediately mentioned they would be a co-pay of $40.00. I said to her that I have not paid a co-pay for a filing, in the past and I have the same insurance company. She then asked if I wanted to call my insurance company to verify and I responded, yes and that I needed to call my husand to bring my wallet. I had forgotten it at home. While I was calling my husband and trying to look up my insurance information on file on my computer. I needed internet service and I asked her, If she offered complimentary service and If so, What's the passcode. She gave me the passcode that had a C and a T in it. I wanted to confirm those letters so I asked is that C as in Cat and T as in Tom. Her response was," I know I have a thick accent is not that horrible." I responded, its not horrible its who you are why would that be horrible. She then said," Well I am doctor so I guess it didn't hinder my education." She finished with, You will need to reschedule this appointment. I asked, You can't take me now? It was 4:12pm and my appointment was for 4:00pm. She said, No. I said to her, I am going to go to another dentist because coming to your office has not been a great or good experience for me since day 1. She said, yes you are right. You may have a better experience so, please don't take my review as the end of all experiences however I wanted to share."