Mental Health Professionals - Surprise, AZ

"To start, Dr. Hancock's office staff is probably the most frustrating part. They changed the time of my appointment 4 times, couldn't figure out my insurance, wouldn't respond when you needed confirmation, and misnamed me saying my appointment was for some other patient. After all that, Dr. Hancock greeted me and she was very warm and positive. She ran through her questions quickly but seemed impatient when I paused to reflect. I felt rushed and like I couldn't give an explanation or more information on my answers. Whenever I would ask for clarification on a question, she'd give it but it still wouldn't be very clear and I believe that affected my answers. She was quick to diagnose me with a TON of things, things that my psychologist that I've been seeing for YEARS adamantly says I do NOT have. When I brought these concerns up with Dr. Hancock later on and listed symptoms that I did not exhibit (which I confirmed with my psychologist) she was highly offended and began backtracking saying I only had a mild diagnosis and that she said we'd rule them out at the next appointment. She never ever once said my cases were mild (just that I definitely had them) and she did not say anything about possibly ruling them out (except for one that she was actually unsure of herself). She took me saying I was in an abusive relationship in the past to mean "Oh! You have PTSD!" When I do not show any symptoms of PTSD; not all terrible experiences turn into PTSD. "Oh, you get irritated sometimes because you're not super patient? You have this rare mental disorder that only a small percentage of the U.S. population has!". She did NOT want to work with my psychologist and diminished her work and put her down. Then she tried to blame me for answering her questions wrong and not asking questions at the end, even though I felt uncomfortable asking questions because she made me feel rushed and confused; especially considering it had been my first psychiatrist appointment ever. I don't care if I have to drive an hour away to someone better, I will never return to Dr. Hancock based on my experience throughout the entire process and I would never recommend her to anyone."

"I have known him since I was an RN for almost 9 years. His bedside manners were always calm and approachable. I took my daughter as a patient to him. He was accommodating in helping my precious daughter. I respect him as an excellent psychiatrist."