Primary Care Doctors - Gilbert, AZ

"It blows my mind how this doctor has a 5.0 rating Aetna, I would double check that. The office is nothing but a money grabbing machine. As a first patient I made sure to get my medical history for the last 2 years (it wasn't that much) because I wanted to give her time to understand my main concern regarding my health and a particular issue I have been dealing with for about a year that was worrisome. I spent money and time getting all these tests and records to her and she hardly read them. On the first visit she barely approached me to examine me alleging that it seems I have covid because I had a light cough, I told her it was allergies. She gave me an order for a blood test that I took in the office, and it took 1 month to get the results. I was supposed to meet with her to finally talk about my issues, but the office just called me to give me results and sent me on my away. I insisted on a proper office with an extended examination, but she still took about 15 minutes, hardly approached me, didn't listen, didn't ask questions, and talk over me the entire time when I tried to explain why I'm there. She ordered an ultrasound for a couple of areas then it turns out it was just for one area and when I called to check her office told me she wants me to schedule a visit for each individual concern I have! I had doctors that on the first visit make a complete examination and then order what's needed. Please don't waste your time on this doctor, she doesn't care. Staff is not that bad but communication was not what I have experienced elsewhere."

"Takes time to listen, is always happy to see you, very knowledgeable, explains things well, very compassionate, contacted me three times over the weekend to see how I was doing after an emergency."

"Bill is great. He is always on time. He remember's my kids and my family. He is pleasant to talk to and recommends the best care for my child. He takes the time to listen to you (and your child) and find out what the problem really is. I am able to get a same day sick appointment with his office every single time. About 90% of the time, I am able to see Bill for that sick appointment. If he isn't free, someone else always is. I highly recommend him and the Mesa Peds Office to everyone."

"My family have been patients at AvistaMed for their Primary Care Services possibly 2+ years now. There has been consistent billing companies and billing teams that have no clue how to bill. In fact, the offshore billing team has been a nightmare. Double and triple billing. This was related to copays paid in the office during office visit check-in. On ‘many’ occasions I've had to call and ask Dr. Punya Raman’s team for assistance with their billing company. Her team during those times agreed that my family and I do not owe money despite their attempt to collect and collection threats. I have also sent receipts and snip-its of bank statements. However, we stayed loyal to Dr. Raman. There has been a consistent rotation of staff. The gentleman that used to run the office was amazing. Unfortunately he’s been long gone. You learn the rotating staffs way of doing things. Last week this became an issue. Immediately out of the hospital I called for an appointment with Dr. Raman for follow-up care, as advised. I also wanted to advise that their latest billing company is charging for a service that they stopped billing for and wanted you to understand when the fees started up again. Gabby answered the phone 7:31a before I could speak, she asked me to hold, I waited 9 minutes, the call picked up and I was immediately hung-up on. I called back, I was happy that Bree answered. Bree had unprofessional tone when I said I was waiting and was hung-up on. She said I was never hung-up on. I asked why she had tone when I'm trying to advise of my experience this morning. We moved on and she scheduled me for a visit with the doctor. We then discussed the billing department. She refused to accept the process that was happening with the billing department and their prior process. Bree stated she’s been working there a month and know the process. Gabby was in the background talking then took over the phone call, again unprofessional tone. Gabby said she's been there 6 months and said the billing process has never changed. I asked if she can have Dr. Raman contact me about their unprofessionalism. Gabby then says “Dr. Raman will not be calling you back!” She said I could only speak to Chad Gammage the office manager. I asked for his number she gave me his email address. I searched online for contact information on how to call Chad and/or Dr Raman. I emailed them both. Although, I did not receive a call from anyone (smh) my thought was I would advise Dr. Raman of what took place during my doctors appointment this week (after discussing my emergent medical event). Today, I receive a “Patient Termination Notice” written on 9/20 (the day of my call to their office) and signed by Chad Gammage (potential relative or spouse of Dr. Raman, from what I am hearing now). He never called but sent the letter (smh). It also stated “Avistamed will release your medical records upon receipt of your new doctor’s signed medical release authorization form”. Being in insurance for 34 years I know my rights to receive copies of my own medical records. All of this to say… my horrible experience was unfortunately caused in part due to the team’s degradation of service, unprofessional staff and lack of understanding relative to continuation of care. I know this organization can do better, I've seen them operate professionally in the past with prior tenured staff."