What about that wrong phone number?

Providers often move and change their phone numbers. Traces of their outdated information might stick around for a while. So, what happens when an old phone number gets assigned to someone else? In some cases, that someone gets phone calls inquiring about the original provider's services.

We know because people have reported this to us. We used to handle this case manually by calling the phone number to verify that it was indeed not the provider's and then hiding that information. Now, people in this situation can mark the phone number as incorrect themselves. Using a process that is similar to how a provider claims a profile, someone can have his or her phone number verified and marked as inaccurate and that phone number will no longer show up on the provider's profile.