New feature: comments

This week, we released another feature that we have also started working on a while ago: comments. Now, users can leave comments on provider profiles, in addition to reviews.

Reviews are meant to be opportunities for users to share close-up experiences of providers' services. For more information, please see our review guidelines. We intend for information not related to a patient's experience of a provider's services (such as an office being closed on a certain day or a provider accused of some impropriety) to not be captured in a review, but in a comment. Part of the rationale behind this policy is that some users have written negative reviews for providers based on factors outside of clinical practice (e.g. hobbies or heritage), and we think those reviews might unfairly reflect on a provider's actual skill in practice. We hope comments will give people who have meaningful information to contribute (but not a personal experience with a specific provider) an opportunity to do so. Our guidelines for comments can be found here.