Internists - El Paso, TX

"I had a concern that was not adequately addressed. I tried to communicate the issue, but was essentially brushed off. Rather than listen to the specific complaint, I was passed to an assistant, who also was unwilling hear my concern. I plan to seek another opinion when my insurance changes at the beginning of the year. "

"Dr. Luis Garza and his staff are the best in El Paso. Dr. Garza listens to you and actually cares about your concerns. He will not rush to move on to other patients until all your concerns are answered. Due to unforeseen emergencies at hospitals and morning surgeries there may be times where he is running late. Take some water or snacks, a good book or watch a movie on your phone just in case he is behind. Dr. Garza is worth the wait. "

"Went for a unscheduled visit as I had flu symptoms. Called the day prior and was told to go in before 11am. I did and was told to go outside and wait in my car for a Covid test. I was given a Covid and flu test. Results came back quickly and was told the doctor would call me back later that afternoon to go over my symptoms to determine if any prescription would be sent to my pharmacy. Did not receive a call. I called the following business day and inquired. I was told by the office manager that I was given the wrong information. No apology. Was treated like I was foolish to call. Patient for years. Recommended him to many. Never again. "

"I requested a referral for a specialist for an out of town specialist. Referral was on a prescription paper, it did not mention current meds taken or to evaluate for my medical condition. They faxed to incorrect office. I had to go back and they gave me another referral missing the information and written in chicken scratch. Specialists received it and are now requesting what I need to get evaluated on and blood work results. They have yet to contact specialist over a week. Been having this issue for 5 weeks now. "